Shopper Frequently Asked Questions – Jancyn

Once you are in our database, you may begin to receive emails informing you of shops. You may also log into your homepage at any time and search for visits in your area via the link in the gray box on the right-hand side of the screen. Click to review visit details and shop specifications. If you want to complete the shop, accept the visit and schedule an available time. Make sure to avoid any do-not-shop dates or holidays identified in the specifications.

You can find the link to our application HERE.

Contact the Project Coordinator listed in your instructions and let them know! You may be able to reschedule or decline the visit on your homepage, but even if you do this, it is good to stay in contact with your Project Coordinator so your shopper rating is not negatively affected.

If you had a shop assigned to you that you have not yet completed, and it does not show up on your homepage, the visit may have auto-cancelled. Once a shop auto-cancels, you are at risk of non-payment for the shop. Contact the Project Coordinator immediately to see if the shop is still available.

Log in at http://shoppers.jancyn.com. Find the visit on your homepage and click in the blue bar where it says "View visit details or fill out the form". Once you see the visit details, click in the gray box that says "Enter the form and complete this visit." Remember to save your work periodically and to write down your confirmation number after you've submitted the shop.

Do NOT enter the shop on the PDF form. This attachment is available for your convenience to have as a reference and to take notes after you've left the location only. The shop must be submitted online per the above instructions in order to receive payment for your shop.

Shops should be submitted within 12 hours of your visit. Make sure you have computer access to submit the shop after it is completed. Failure to comply with this requirement may result in nonpayment for your shop and can negatively impact your shopper rating, so if you cannot complete your shop as scheduled, contact your Project Coordinator immediately.

Comments on questions can provide the most useful information for our clients. All comment fields must include at least two sentences of narrative and be grammatically correct. We recommend the use of a spell-checker for your comments, such as HotLingo if you are using Microsoft Internet Explorer as your browser) or use a spell checker from Google Toolbar (available for Firefox and Internet Explorer). Comments should be objective rather than subjective in nature, utilizing action words rather than adjectives.

BAD Example: "The server was friendly and helpful..."

GOOD Example: "The server greeted us after we took a seat at the table. We had been there for only 30 seconds. He smiled and welcomed us to the restaurant and asked if he could get us something to drink to start, maybe a margarita or a beer. He made good eye contact with each of us and answered questions about the tequila available at the bar."

After you have submitted your shop, retain your confirmation number, receipt, and any shop notes for at least 45 days. Check your email often for 48 hours following shop submission in case we have any further questions for you.

If you got a confirmation number after submitting your shop, we received it. Cancellation notices are sent out automatically by the system and may not always accurately reflect the shop status. If you have submitted your shop and have a confirmation number, you can ignore this message.

You can view completed shops from your shopper home page. You will want to keep track of the locations and dates of shops you've completed for your own records. Payment history can be reviewed on your PayPal account. Jancyn payments are from JVR Ventures.

Log into your homepage at http://shoppers.jancyn.com. Once you're logged in, look at the gray box on the right side and click the link to "edit my profile/change my password". Make any changes you need, and click save. If you are updating your email address, also remember to check the field for your PayPal email address. It is your responsibility to keep your PayPal information current. Inaccurate or incomplete PayPal addresses will delay your payment. There is a $3 handling charge if this occurs.

Email support@jancyn.com. Provide them with the email address in your Jancyn shopper profile and let them know you are no longer interested in shopping. Support will unsubscribe you.

Make sure to enter the text "I agree" exactly as specified. Do not include extra spaces, punctuation, or capitalization. The "I" should be the only letter capitalized.

Go to the login page at http://shoppers.jancyn.com. Below the login field, click the link that says, "Forgot your password? Can't login? Click here." A window will open and allow you to reset your password. Please allow 10 minutes for the new password to become active. Check your email, including your spam folder, for the email containing your new password.

If you've tried to have your password reset and waited 10 minutes, try logging in with the first two letters of your last name and the last four digits of your home phone number: eg, jo1234.

Accepted shops should appear on the bottom of the main screen after you have logged in. You must have logged in to accept the shop or have received an email confirmation from the Project Coordinator about your assignment. If you do not see your assignment, it may be because the assignment is overdue and the system has auto-canceled. Canceled shops can result in non-payment and may hurt your shopper rating, so contact the Project Coordinator identified in the instructions or confirmation email immediately to see if it can be reassigned to you for completion.

Check the PayPal email address listed in your profile. If it is not your correct email address for receiving payment, in most cases you will be able to temporarily add this email address to your PayPal account and retrieve your payment. Remember to update your profile with the correct PayPal email address so future payments get to you directly.

If your PayPal email address is correct, or the above method does not work and it has been more than 6 weeks since you completed the shop, please email billing@jancyn.com. Remember to include the client you shopped, the type of shop you did, the location number, the date of shop, and the email address in your Jancyn shopper profile. Your payment will be researched and we will get back to you within 7-10 days.

First things first: contact your Project Coordinator listed in the instructions. There may be a delay while we troubleshoot your problem, and you don't want the system to auto-cancel your shop in the process! If your scheduler doesn't know you're having difficulties, the shop may get assigned to another shopper, and you won't get paid. Always stay in contact with your Project Coordinator!

Also, remember to save your shop frequently using the button at the top of the submission screen that reads "Save my work for now" so your information is not lost and you do not have to enter the shop a second time.

If the shop you have accepted requires a receipt, a file must be attached before the shop can be electronically submitted. Images must be in jpg or gif format and must not be larger than 10 mb.

Make sure you are using compatible software: Windows XP, Vista or Windows 7 yhru 10 operating systems with Internet Explorer or Windows Edge or FireFox or Chrome, with spyware and pop-up blockers disabled. Windows 98 is known to cause problems with some forms, so it is best not to use this operating system.

If you are using a Mac, you should use Chrome or Firefox, with spyware and pop-up blockers disabled. Do NOT use the Safari browser as it is incompatible and your information may be lost!

Make sure you have cookies enabled in your browser. In Internet Explorer, you can do this by clicking on Tools|Internet Options...Privacy tab and adjusting the settings.

Check your computer for spyware. Visit http://www.lavasoft.com and download and running "Ad-Aware Personal".

If you have Norton Internet Security or McAfee Firewall installed, you may have to add http://shoppers.jancyn.com to the "always allowed" or "always trusted" list in their software. Alternatively, you can temporarily disable such software when they are working with Prophet. Privacy software and browser plug-ins can also interfere with the use of Prophet and should be disabled.

If you continue to have difficulty submitting your shop after verifying the above, email support@jancyn.com. Be sure to include the following information:

* Your Operating System and Web Browser

* The email address and password you are using

* Whether you have successfully submitted a shop with Jancyn before

* Any security software you have installed

* The exact text of the error message you are receiving or description of the problem

* What steps detailed here you have tried

The more information you provide to us in your initial email, the more quickly we will be able to help you work through the problem.

Registering with Jancyn is completely free of charge. We pay you for the valid shops you submit fully and completely.

The following are minimum requirements to be a shopper for Jancyn:

• You must be at least 18 years of age.
• You must accept shopper payments via PayPal to your PayPal account.
• You must have computer access and a valid email address where we can send you shop invitations and contact you if we have any questions about your shop.

Jancyn's goal is to provide quality information to our clients. We require our shoppers to possess and use good writing and grammar skills, You must include detailed comments about your experiences while completing shops.

• Some shops may require the purchase of an alcoholic beverage. These shops require shoppers to be at least 21 years of age and have a valid ID.
• Some shops require the electronic attachment of a receipt image. This can be done with a digital camera or a scanner. If you do not have this equipment and computer knowledge, please do not accept shops with these requirements.
• Some shops require you to take and pass a customer or industry specific test.

Your application must be approved by Jancyn staff before you can log in. This can take up to two weeks, so please be patient. If your application is approved, you will receive an email with your password and login information.

Jancyn shops nationwide. The best way to find out if we have shops available in your town is to sign up and search for visits in the area!

You must have a valid PayPal email address. Payment will be sent to the email address listed in your profile 5-6 weeks after your shop was submitted.

The information you provide for Jancyn is for mystery shopping purposes only. This includes verifying your eligibility for shops and paying you for shops you've completed. Jancyn does not sell information.