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Mystery Shopping
Performance Evaluations
Surveys
Smart Shop
Comment Cards
Audits
Reputation Management
Compliance Shops

Get The Feedback You Need!

Mystery Shop Evaluations bring

Repurchase, Retention and Referrals

No matter what industry you serve, one fact remains the same: It’s less expensive to keep your existing customers than it is to find new ones. What do your customers really think of your business? How loyal are they? Are they getting the service you envision? And how motivated are your employees to do their best? Partnering with the Jancyn Mystery Shopping Company, means you don’t have to guess. We specialize in customer satisfaction feedback research and performance evaluation programs that provide those answers, allowing you to make informed decisions. Very simply, satisfied customers are profitable customers.

The New Challenge

Today, many businesses have sales and customer service portals that either exist exclusively or in part online….

Making Sense of It

All of the data in the world is useless without meaningful interpretation. Our powerful software allows us to tailor….

At Jancyn, our mission is to provide you with the qualitative and quantitative data you need, using employee performance measurement tools to drive improvement for your business. Our “insight from the outside” is a valuable resource with the power to eliminate ‘blind spots’ in customer satisfaction and loyalty. You can’t fix what you don’t know. Knowledge is power.

The most successful businesses understand that a positive experience is defined by the customer. It is not a matter of what you put into your product or service it’s what your customer gets out of it. The professionals at the Jancyn Mystery Shopping Company work with you to capture that critical information, allowing you to leverage it and take your business to the next level.

Message of the Month

Do you know the difference between customer service and customer experience?

Reactive vs proactive

Customer service is almost always initiated by the customer. For example, if they have a question or problem about your products/services, they’ll reach out and will await a response.

But Customer Experience is about anticipating customer needs and actions. Data, like a Jancyn mystery shop program, provides feedback from interactions and touchpoints that are valuable resources, with the power to eliminate ‘blind spots’ in customer satisfaction and loyalty.

Isolated incidents vs ongoing relationships

Customer service usually revolves around a specific event such as a customer request, question, or complaint. While it may contribute to the overall customer experience, this event is usually isolated. Making sure your employees are trained properly to engage with such requests, and knowledgeable of your products and services, can make the difference in their loyalty to your business.

Customer experience, without measurement tools, isn’t as easy to quantify or qualify, because it’s not about a single interaction or event. Many things may cause customers to continuously patronize your business and when they do keep coming back, the positive experience continues to be reinforced.

Customer interaction vs the customer journey

Customer service usually only involves a couple of touchpoints before the customer’s issue is resolved, but the customer experience encompasses a range of touchpoints that may or may not involve sales or customer service reps. Examples might be how clean or well organized is your store, time in check-out lines, ease of reading your posted menu or understanding marketing materials and promotions.

Remember, customer service and customer experience don’t belong in silos – they’re both a key part to your company’s success. When you excel at great customer service, you are also creating a great customer experience. And it doesn’t hurt to note, a satisfied customer is a profitable customer.

Happy Clients Reviews & Feedback

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“Our mystery shopping data provides feedback we use to remain competitive. Our employees receive training based on the reports that keep us a step ahead ensuring the best possible customer experience.”

- Temi Osifodunrin, Marketing & Public Relations Manager, LaMar's Donuts

“After enlisting the help of Jancyn we were able to clearly identify recurring issues and take action to correct them. On top of that, Jancyn is extremely flexible and easy to work with. The team at Jancyn continuously goes above and beyond to make our partnership both easy and enjoyable.”

- Garin Hamburger, Vice President of Marketing, Real Estate Equities Management

“With the feedback we’re gaining through Jancyn’s mystery shopping services, we can really understand what matters most to our customers and take action to drive performance improvements at a store level.”

- Scott Maroney, Senior Vice President, Crazy Shirts

“I am very pleased with the Jancyn mystery shop and auditing program. It has been very good for us. We have used it as a training tool for both managers and associates. Our stores might sometimes look a bit messy as inventory changes weekly, and sometimes daily, but we are focused on the customer experience and the intention to make it fun and easy to shop at Treasure Hunt stores.”

- Eva Funk, Director of Store Operations Treasure Hunt, Canada

“One important aspect of how our success is measured is through the valuable service Jancyn provides. It will continue to remain an important focus for us as we head into a new operating year.”

- Scott Wolf, Operations, Northern Tool and Equipment

Jancyn – Mystery Shopping, Performance Evaluations, Surveys and More!

875-A Island Drive #285, Alameda, CA 94502

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