Mystery Shopping
Performance Evaluations
Surveys
Smart Shop
Comment Cards
Audits
Reputation Management
Compliance Shops

Get The Feedback You Need!

Mystery Shop Evaluations bring

Repurchase, Retention and Referrals

No matter what industry you serve, one fact remains the same: It’s less expensive to keep your existing customers than it is to find new ones. What do your customers really think of your business? How loyal are they? Are they getting the service you envision? And how motivated are your employees to do their best? Partnering with the Jancyn Mystery Shopping Company, means you don’t have to guess. We specialize in customer satisfaction feedback research and performance evaluation programs that provide those answers, allowing you to make informed decisions. Very simply, satisfied customers are profitable customers.

The New Challenge

Today, many businesses have sales and customer service portals that either exist exclusively or in part online….

Making Sense of It

All of the data in the world is useless without meaningful interpretation. Our powerful software allows us to tailor….

At Jancyn, our mission is to provide you with the qualitative and quantitative data you need, using employee performance measurement tools to drive improvement for your business. Our “insight from the outside” is a valuable resource with the power to eliminate ‘blind spots’ in customer satisfaction and loyalty. You can’t fix what you don’t know. Knowledge is power.

The most successful businesses understand that a positive experience is defined by the customer. It is not a matter of what you put into your product or service it’s what your customer gets out of it. The professionals at the Jancyn Mystery Shopping Company work with you to capture that critical information, allowing you to leverage it and take your business to the next level.

Message of the Month

Six reasons why you need a Mystery Shopping program!

1. Improved customer service: Mystery shopping provides an objective assessment of how well employees are meeting customer needs, which can help identify areas where customer service could be improved.

2. Enhanced employee training: Mystery shopping reports can help highlight areas where employees may need additional training, which can ultimately lead to better performance.

3. Increased sales: Mystery shopping can provide insights into how well employees are selling products and services, which can help businesses identify opportunities to increase sales.

4. Competitive advantage: Mystery shopping can help your business identify areas where they excel compared to their competitors, which can give them a competitive advantage.

5. Brand consistency: Mystery shopping can help ensure that all locations are providing a consistent customer experience, which is important for maintaining a strong brand image.

6. Objective evaluation: Mystery shopping provides an objective evaluation of the customer experience, which can help businesses make data-driven decisions about how to improve their operations.

Happy Clients Reviews & Feedback

“Our mystery shopping data provides feedback we use to remain competitive. Our employees receive training based on the reports that keep us a step ahead ensuring the best possible customer experience.”

- Temi Osifodunrin, Marketing & Public Relations Manager, LaMar's Donuts

“After enlisting the help of Jancyn we were able to clearly identify recurring issues and take action to correct them. On top of that, Jancyn is extremely flexible and easy to work with. The team at Jancyn continuously goes above and beyond to make our partnership both easy and enjoyable.”

- Garin Hamburger, Vice President of Marketing, Real Estate Equities Management

“With the feedback we’re gaining through Jancyn’s mystery shopping services, we can really understand what matters most to our customers and take action to drive performance improvements at a store level.”

- Scott Maroney, Senior Vice President, Crazy Shirts

“I am very pleased with the Jancyn mystery shop and auditing program. It has been very good for us. We have used it as a training tool for both managers and associates. Our stores might sometimes look a bit messy as inventory changes weekly, and sometimes daily, but we are focused on the customer experience and the intention to make it fun and easy to shop at Treasure Hunt stores.”

- Eva Funk, Director of Store Operations Treasure Hunt, Canada

“One important aspect of how our success is measured is through the valuable service Jancyn provides. It will continue to remain an important focus for us as we head into a new operating year.”

- Scott Wolf, Operations, Northern Tool and Equipment

Jancyn – Mystery Shopping, Performance Evaluations, Surveys and More!

875-A Island Drive #285, Alameda, CA 94502

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