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Restaurants and Quick Serve Mystery Shops

Are you Ready? The National Restaurant Association issues guidance for restaurants readying to reopen in light of the COVID-19 Pandemic

ServSafe partnered with the Food and Drug Administration, public health officials, industry representatives, academia, the Conference for Food Protection, and Ecolab Inc., to create protocols for restaurants to reopen safely.

The guidance offers instruction on how to begin serving customers in partial and full-service capacities. The Association encourages combining the guidelines with existing corporate policies, the FDA Food Code, ServSafe training, and recommendations from local health officials.

Please click the link for Best Practices for Retail Food Stores, Restaurants, and Food Pick-Up/Delivery Services During the COVID-19 Pandemic.


Another Best Practice is to monitor for compliance with current regulations that are put in place regarding Covid-19. Jancyn has designed a compliance informational survey for your industry that you do not want to be without. There is no contract and stop whenever you chose.

This survey will address unbiased feedback for the most common requirements for social distancing, cleanliness and visual checks such as signage and if hand sanitizer is available. Comments are mentioned not only on employees and environment, but on customer behavior observed.

The evaluation will provide feedback for quick, corrective action as well as allow you to send kudos for jobs well done.

Use the contact form here for pricing and to get started.

Food quality, ambiance, service, all factors in a positive dining experience and all more important than price. So how does your restaurant stack up? Are your patrons looking forward to a return visit and recommending you to others? If not, why not? We’re here to help you answer those critical questions. The Jancyn mystery shopping programs are customized for your restaurant whether it’s a coffee shop, fast food, lounge or fine dining establishment and whether you provide take-out or delivery service. We understand every facet of this varied market, and we tailor our shop reports to provide you with exactly the kind of information you need to understand your patrons’ expectations and desires. And we’ve been doing it since 1980.

Does your restaurant offer alcohol? We also offer compliance checks to ensure your team is consistently checking identification for younger looking patrons – either as part of your regular shop program or as a separate focused program. For more information, take a look at our white paper on “How Mystery Shopping Programs Improve Compliance with Underage Drinking Laws“.

In addition to customizing our evaluation form for your restaurant so that you get the targeted information you need, we also match our mystery shoppers as well. We work with you to understand the demographic of your patrons and choose our best team accordingly. The “customer point of view” you get will truly be a reflection of your clientele. Our programs involve periodic visits at varying times of day and days of the week on an ongoing basis to truly give you an accurate overview of your establishment’s performance. We now offer the Jancyn Smartshop – mystery shopping conducted and delivered by shoppers via their smartphone. You get pictures along with the survey, speedy delivery, and GPS validation of shopper location, dates and times. Contact us for more details. We work with you to pinpoint the factors that are most critical to your restaurant. Timeliness, order accuracy and cashier interaction are obviously important in the fast food realm, while we focus on wait staff, bartenders, service and up-selling efforts for our fine dining clients. Additionally, our mystery shoppers report on employees’ money handling practices and transaction accuracy giving our clients “insight from the outside” that may be impossible to collect otherwise. Contact us today to find out how we can help you serve up exactly what your customers want.

Jancyn Inc