Monitor and Maintain Online Reviews
You know the importance of mystery shop evaluations to provide the one of a kind feedback that offers specific answers to questions that impact your training and your brand. But what are your customers saying about you online? Jancyn can also help you keep your finger on the pulse of social media with our tracking service called Reply Pro.
Responding to reviewers’ concerns shows that you value their feedback and that you’re always striving to improve. -Yelp 2017
We provide you with the tools to monitor and improve your online reputation and brand. We make it incredibly easy for you to get notified about all new reviews- positive and negative, respond back quickly, fix local listing data, and even share your best reviews on Facebook.
We provide you with suggested response templates or we can even create and manage customized responses for you. Then, with one click, you or your managers can accept and post the response, write your own, or ignore it. With our easy to use platform, you gain more positive five star reviews, improve your location listings, and keep your entire team involved.
We strongly advise [businesses] to take the time to respond and communicate with both happy and unhappy customers, and to see monitoring and responding to your customer reviews as an important part of managing customer feedback. -TrustPilot 2017
- … And Many More
Jancyn will provide you with a real-time dashboard so you know how your entire company or single location is performing online. Our analytics will tell you where you are getting the most reviews, how well you are responding back to customers, and your aggregated online ratings. In addition, we aggregate all of your reviews, from all of your online profiles, in one spot. This will allow your team to more easily read and react to customer feedback.
Reviews from your customers can provide valuable feedback for your business, and replying to reviews can help build your customers’ trust [and] relationships. – Google 2017
Notify Your Managers About Customer Feedback
Just as your managers are aware of mystery shop results, they should also be aware of their location’s online reviews and feedback. Jancyn can send 24 hour real-time email notifications to your corporate team and managers whenever locations receive online reviews and feedback. You set the pace and timing for notifications as well as who sees the reviews.
In addition, weekly performance reports are sent out so everyone is aware of larger trends affecting your reputation.
Improve Your Customer Service by Responding to Customers
Google, Yelp, and almost all other major reviews site encourage you to actively respond back to customer reviews. It’s an easy way to show customers that you listen and appreciate their feedback – whether positive or negative.
Responding to reviews clearly demonstrates – to both former and prospective guests – that you are interested in feedback, and that you take customer service seriously. -TripAdvisor 2017
With Jancyn’s managed services, you can respond to all of your reviews in just seconds. We can also provide you with a recommended response written by our in-house team. If you like our recommended response, you can post it with just a single click. Now your entire company can easily improve your response rate to online reviews – which leads to better online customer service.
Want to watch your competition? We can provide you with that information as well so you can assess yourself against similar businesses. Track themes and learn from the best and worst competitors in your section.
Responding to a positive review is a fantastic way to engage a customer further and build upon brand loyalty. – Social Media Today 2017
86% of consumers read online reviews.
Monitoring and responding to online reviews is an essential piece of today’s marketing strategy. Jancyn is your partner in proving a full circle of data to keep your business thriving in a competitive world. Get started today. Use the Contact Form for a demonstration and free 14 day trail period.