The truth is, it is much more costly to lose customers due to a sub-par shopping experience.
American franchise owners increasingly want to engage their own mystery shopping program and Jancyn has announced the development of specialized tools that allow them to do this . Nearly all customer facing businesses, from retailers to restaurants to hotels, utilize some type of mystery shopping program. These programs are designed to measure […]
Jancyn, a leader in the mystery shopping and performance evaluation industry, announces flexible scheduling options designed to cater to the availability of their shoppers Jancyn (Jancyn.com) a mystery shopping and performance evaluation company based in San Jose CA, announces enhanced capabilities to engage shoppers who want to perform mystery shopping assignments only during […]
According to Forbes Magazine’s reporting in 2013 more than 500,000 new businesses are started in the US each month. Moreover, the Small Business Administration reported in 2016 that the number of new small businesses has increased 49% since 1982. This creates a large base of businesses that could benefit from a mystery shopping program in […]
Commentary By Mark Boeder, Director of Marketing Strategy, North American Bancard August 6, 2018 Almost every day we read about another major retailer closing its physical locations. Wellknown brands like Sports Authority and Payless have liquidated and filed for bankruptcy, respectively. A little over a year ago, Ralph Lauren announced it was closing its […]
by Market Viewpoint There are many reasons people mystery shop – and a good mystery shopper will find the ways to make it most profitable for them. For just as we are not all scientists or all hair stylists, we all have ways of handling our money that make sense for each individual. Most people […]
by Market Viewpoint Every week, mystery shoppers contact their schedulers or account managers at mystery shopping companies to ask for an explanation of the rating received for a particular shop. And we are always happy to let them know what they can do to improve their reports! (So don’t ever be shy about asking). Let’s […]
Technology has revolutionized the way many companies and entire industries do business; including property management. In some rental offices, everything from leasing to rent collections, purchasing and maintenance requests, etc., are being logged, inputted, tracked or entered into a variety of computer programs and databases. All of these processes are designed to improve accuracy, […]
What is Mystery Shopping? By Cathy Stucker – The Mystery Shoppers Manual Mystery shoppers evaluate customer service, cleanliness and quality at all kinds of businesses. The mystery shopper reports are used by businesses to recognize star performers, determine training needs, monitor whether procedures are being followed, identify missed sales opportunities and even, in some cases, […]
ASK THE SECRET SHOPPER All apartment communities use various means to attract new renters. Many forms of advertising have minimal costs in dollars, (i.e. online ads, signs, banners, word of mouth referrals, etc.). Yet the time and money it takes to create and design some of these ads AND make sure they are well placed […]
