About Mystery Shopping Mystery shopping takes place when an auditor appears as an ordinary customer to use the services of a business. In this situation, an auditor is free to experience what a regular customer would and report on that experience. Management is then able to scrutinize the report to identify the strengths and weaknesses in customer service and make the necessary changes. Mystery Shopping Targets Customer Service Excellent customer service means high customer satisfaction. High customer satisfaction translates into loyal, repeat customers and higher sales. Low customer satisfaction affects future potential sales because of the following facts: " The leading factors of new business failures are poor customer service and employee dishonesty." Nine out of 10 dissatisfied customers don’t complain to higher management. Instead, they complain to at least 6 to 8 friends, relatives, or associates and they don’t come back. The expense of finding new customers is five times as high as keeping the ones you have. If customer dissatisfaction can be remedied in a timely manner, there is a 90% chance that a business will keep their customer. Mystery Shopping Can Help By • Keeping your current customers happy by ensuring quality service. • Adding new customers to your base. • Assessing employee incentive programs. • Providing feedback on employee performance and product knowledge. About Our Mystery Shoppers We recruit only the cream of the crop to work with JANCYN. First, our application process is extremely detailed. After filling out a comprehensive application, complete with references and skill assessments, our database sifts through the information to find the shoppers that fit the profile of a specific job. Then, our supervision process enables us to consistently provide the important details for each assigned project to ensure an assignment is completed accurately. The Technology We Use JANCYN uses only the most sophisticated, cutting-edge software technology to track, store, and organize your data. Our programs allow you to customize information faster, more accurately, and in a manner that best suits your individual company needs. Your company will also have the ability to view statistical analyses online from any computer, 24 hours-a-day, 365 days-a-year. This speed, availability, and ease of use in reviewing and reporting work hand-in-hand with our other services to give you the best value in the industry.