Jancyn Mystery Shoppers Applaud Flexible Scheduling Options

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Jancyn, a leader in the mystery shopping and performance evaluation industry, announces flexible scheduling options designed to cater to the availability of their shoppers     Jancyn (Jancyn.com) a mystery shopping and performance evaluation company based in San Jose CA, announces enhanced capabilities to engage shoppers who want to perform mystery shopping assignments only during […]

The Many Faces of Mystery Shopping: How Jancyn Evaluation Shops Expands the Concept of Mystery Shopping

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According to Forbes Magazine’s reporting in 2013 more than 500,000 new businesses are started in the US each month. Moreover, the Small Business Administration reported in 2016 that the number of new small businesses has increased 49% since 1982. This creates a large base of businesses that could benefit from a mystery shopping program in […]

How Brick-and-Mortar Retailers Can Attract Business in an e-Commerce World

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Commentary By Mark Boeder, Director of Marketing Strategy, North American Bancard August 6, 2018   Almost every day we read about another major retailer closing its physical locations. Wellknown brands like Sports Authority and Payless have liquidated and filed for bankruptcy, respectively. A little over a year ago, Ralph Lauren announced it was closing its […]

Ask The Secret Shopper: Technology vs. Customer Service

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  Technology has revolutionized the way many companies and entire industries do business; including property management. In some rental offices, everything from leasing to rent collections, purchasing and maintenance requests, etc., are being logged, inputted, tracked or entered into a variety of computer programs and databases. All of these processes are designed to improve accuracy, […]

How to Become a Mystery Shopper

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What is Mystery Shopping? By Cathy Stucker – The Mystery Shoppers Manual Mystery shoppers evaluate customer service, cleanliness and quality at all kinds of businesses. The mystery shopper reports are used by businesses to recognize star performers, determine training needs, monitor whether procedures are being followed, identify missed sales opportunities and even, in some cases, […]

You’re A What?? A Mystery Shopper!

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When Pam walks the aisles of a retail chain, she isn’t always looking to buy somethingbut the salespeople think she is. Pam (her full identity needs to stay secret) is a mystery shopper. She is paid to scan the shelves as a cover for her real purpose: scoping out the business. Lots of places bring […]