Our shopper qualifications: Excellent communication and observation skills Integrity Ability to be objective Attention to detail Computer experience and Internet savvy We use only trained, industry-specific shoppers. Our shoppers are former leasing consultants or former industry professionals who, in many cases, are now stay at home parents. Our shoppers receive continual training and must pass a rigorous screening process. Our shopper development does not end with the close of the assignment. JANCYN closely monitors and evaluates shopper performance after each and every assignment. Our rating process evaluates shopper responsiveness, thoroughness, timeliness, and the quality of the reports they submit. JANCYN maintains a database of Gold and Silver MSPA certified shoppers that allows us to choose the right shopper for your specific demographics or assignment characteristics. The shoppers' gender, age, and education are all factors that are used to choose shoppers for your shopping needs. Ongoing Training and Coaching JANCYN’S commitment to employee excellence does not end when new shoppers are selected. We provide intensive guidance to improve shopper awareness of the process so they can provide the most relevant data. Each shopper uses specifically designed web-based training modules to ensure they understand your particular objectives and requirements. These modules are produced using the advanced methodology that over 28 years experience and thousands of successful projects can provide. Who We Hire, How We Hire, How We Train JANCYN knows that leasing shoppers must possess a different skill set than just any mystery shopper. Rental interviews are typically one-on-one and can last a while, and it is important for the shopper to remain credible and stay on task. This is why we retain shoppers who have leasing-industry knowledge and know what to expect. We understand that our shoppers must present themselves as ideal prospects to remove any barriers that could interfere with an objective and fair evaluation of the leasing consultant's true skills. This is why we offer the best and brightest shoppers in the industry. JANCYN Project Managers are industry professionals, marketing managers, and training directors. They understand what is required of your employees to be most effective. With this knowledge, they tailor our shopper’s evaluations to deliver the most comprehensive data. This data is paramount to your success when fine-tuning training and motivation plans to increase your occupancy rates.