Ask The Secret Shopper: Technology vs. Customer Service

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  Technology has revolutionized the way many companies and entire industries do business; including property management. In some rental offices, everything from leasing to rent collections, purchasing and maintenance requests, etc., are being logged, inputted, tracked or entered into a variety of computer programs and databases. All of these processes are designed to improve accuracy, […]

How to Become a Mystery Shopper

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What is Mystery Shopping? By Cathy Stucker – The Mystery Shoppers Manual Mystery shoppers evaluate customer service, cleanliness and quality at all kinds of businesses. The mystery shopper reports are used by businesses to recognize star performers, determine training needs, monitor whether procedures are being followed, identify missed sales opportunities and even, in some cases, […]